Customer Support

If you have a question about Qialo, need help with your account, stamps, or rewards, or want to report a problem, send a message with the form below. We read every message and typically reply within 2 business days.

Send a message

Include the email or phone number on your account so we can help faster.

What we can help with

Account access, sign-in, and deleting your data
Stamps, rewards, and participating businesses
App issues, feedback, and feature questions
Businesses that want to offer Qialo to their customers

Common questions

How do I collect stamps?

Open Qialo and show your personal code at a participating business. They add stamps to your card after your visit.

How do I redeem a reward?

When your card is complete, show your Qialo code and ask the business to redeem your reward.

I cannot sign in. What should I do?

Use the form on this page and include the email or phone number on your account. We will help you regain access.

How do I delete my account?

You can delete your account from Profile in the app, or send a message with the form on this page and we will handle the request.